Application Support

Location: Chennai
Experience: 5 to 8 Years
Role: Application Support Engineer

Job Description:
Provide L2/L3 application support for production applications and services.
Solid experience in Python for application troubleshooting, scripting, automation, and issue resolution.
Hands-on experience with Apache Kafka for monitoring topics, producers/consumers, message flow, and troubleshooting Kafka-related issues.
Experience with monitoring and observability tools such as Splunk and/or Dynatrace.
Analyze application logs, identify root causes, and resolve production incidents within defined SLAs.
Perform incident, problem, and change management activities.
Monitor application health, performance, availability, and system metrics.
Develop scripts/automation using Python to reduce manual support activities.
Troubleshoot API, application,



integration, and data-flow issues.
Work closely with development, infrastructure, database, and middleware teams for issue resolution.
Participate in production deployments, release validation, and post-deployment monitoring.
Prepare incident reports, RCA documents, and operational/support documentation.
Participate in rotational/on-call support as required.

Primary Skills:
Python
Apache Kafka
Splunk / Dynatrace
Application/Production Support
L2/L3 Support
Incident & Problem Management
Log Analysis & Troubleshooting

Positive to Have:
Linux/Unix
REST APIs
SQL
Shell scripting
Kubernetes/Docker
ITIL processes
CI/CD exposure

📌 Application Support Engineer Chennai (India)
🏢 Advance Career Solutions
📍 India