Roles &

Responsibilities TL Card Fraud
Manage and lead a team of fraud analysts handling debit and credit card fraud transactions.
Monitor daily team performance, productivity, quality, and SLA adherence.
Handle escalations related to card fraud, suspicious transactions, unauthorized transactions, and customer disputes.
Ensure timely investigation and resolution of fraud cases.
Monitor card transactions to identify suspicious patterns, fraudulent activities, and potential risks.
Review fraud alerts and ensure appropriate action is taken to prevent financial losses.
Ensure compliance with banking policies, regulatory guidelines, and internal risk management procedures.
Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
Identify training requirements and improve team performance through continuous development.
Prepare daily, weekly,



and monthly MIS reports related to fraud cases, productivity, quality, and team performance.
Coordinate with internal stakeholders, including Risk, Compliance, Operations, and Customer Service teams.
Identify process gaps and recommend improvements to strengthen fraud prevention and operational efficiency.
Ensure achievement of business targets, quality benchmarks, and operational KPIs.

Key Skills:
Credit Card / Debit Card Fraud Operations
Fraud Detection &
Prevention
Transaction Monitoring
Chargebacks &
Dispute Management
Team Management &
Leadership
Risk Assessment
Escalation Management
MIS Reporting &
Data Analysis
SLA &
KPI Management
Quality Assurance
Banking Operations

📌 Tl, Card Fraud Hyderabad
🏢 Manning Consulting
📍 Hyderabad