07 Nov
|
Foundever
|
India
Roles and Responsibilities
Manage a team of customer service representatives to achieve sales targets, improve CSAT, and reduce shrinkage.
Develop and implement effective strategies to increase productivity, efficiency, and employee engagement.
Analyze performance metrics such as SLA compliance, CSAT scores, and shrinkage rates to identify areas for improvement.
Collaborate with other departments (e.g., operations, training) to resolve issues affecting team performance.
Ensure timely completion of tasks and projects while maintaining high levels of quality.
📌 Team Lead Hyderabad (India)
🏢 Foundever
📍 India