Roles & Responsibilities Office Associate

Department: DGFT License Closure

Designation: Junior Office Associate

Reporting To: Senior Office Associate

Based on the provided , the key roles and responsibilities are:
DGFT License Closure Support: Assist in assigned EPCG, Advance Authorisation Closure and EODC-related tasks as per supervisor instructions.
Document Collection & Verification: Collect, arrange and check required documents as per approved checklists, ensuring completeness and accuracy.
File Preparation & Maintenance: Prepare and maintain DGFT License Closure files, supporting documents, working papers and proper records.
DGFT Portal Operations: Perform authorised data entry, basic application processing and document uploads on the DGFT Portal under supervision.
Data Accuracy & Reconciliation: Verify assigned file details, references, figures and records to minimise errors and discrepancies.
Pending Document Follow-up: Follow up on assigned missing documents, pending requirements and action points through approved communication channels.
PTSTDM System Updates: Regularly update assigned task status, activity details, documents, dates and progress in the PTSTDM system.




Task Completion & Deadline Management: Complete assigned work within agreed timelines and promptly report delays or pending issues.
Daily & Weekly Reporting: Maintain and submit completed-versus-pending task reports, progress updates and assigned work records.
Coordination & Communication: Coordinate with the Senior Office Associate and relevant team members for document collection, file processing and task handovers.
Error Identification & Correction: Identify missing or incorrect documents, rectify assigned errors and implement feedback received from seniors.
Compliance with SOPs: Follow approved DGFT procedures, documentation checklists, internal guidelines and supervisor instructions.
Record Management: Maintain accurate EODC file updates, supporting evidence, task registers and employee-wise work records.
Issue Escalation: Promptly report technical queries, unusual cases, overdue tasks and client-sensitive matters to the Senior Office Associate.
Team Support: Provide assigned documentation and file-preparation assistance to colleagues while ensuring proper coordination and accountability.

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