Role & responsibilities
Provide L1/L2 technical support for desktop, laptop, and end-user IT issues.
Perform OS installation, troubleshooting, and software configuration.
Support MS Office 365 applications, including Outlook configuration and troubleshooting.
Troubleshoot Outlook OST/PST files, mailbox issues, and email connectivity.
Manage Active Directory (AD) user accounts, password resets, and access permissions.
Handle incidents and service requests through ticketing tools and ensure SLA compliance.
Provide remote support using remote assistance tools.
Troubleshoot hardware, software, and basic network connectivity issues.
Maintain proper ticket documentation and follow escalation procedures.

Preferred candidate profile
Experience with Ticketing Tools / ITSM.
Windows OS installation and troubleshooting.
MS Office 365 and Outlook configuration.
OST/PST troubleshooting.
Active Directory (AD).
Remote Support Tools.
Excellent communication and customer service skills.

Perks and advantages

📌 Technical Servicedesk End User , Airoli/turbhe Mumbai
🏢 Team Computers
📍 Mumbai