Job highlights
Willing to work in rotational shifts. Login for 9 hours a day
Experienced candidates should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions. Upsell / Sell product and services

Responsibilities
Answer phones and respond to customer requests
Display empathy/ understanding of the issue/ concern towards customer
Provide quick and effective resolution to the customers queries
Should be able to communicate clearly, both written and in speech
Experienced candidates should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions
Upsell/Sell product and services; place customer orders in computer system
Provide customers with product and service information




Transfer customer calls to appropriate staff (as and when asked for)
Identify, research, and resolve customer issues using the computer system and applications
Follow-up on customer inquiries, if not immediately resolved
Multi-tasking ability
Should be comfortable working for 6 days a week
Willing to work in rotational Off
Willing to work in rotational shifts
Login for 9 hours a day

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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