Role & responsibilities:
Call management Daily call scheduling for Breakdown calls/ Installations/PM & AMC services of Midmark - Janak Products.
Entry of calls, allocation to the team & its updation into the system.
Plan & carry out the Preventive Maintenance & AMC/CMC for existing contracts & to add recent customers into the contract.
Spares Management Maintaining the spares at RO & to update the same on monthly basis.
Building relationship with the key accounts by visiting them & collecting feedback.
Voucher checking direct team & the dealer’s claims.
Timely collection of payments against spares & service charges.
Competition tracking.
Preparation & submission of MIS reports.
Service training to the team & customers.
Competency analysis of teammates & suggest for necessary training needs.

Additional Responsibilities:
Planned visits within the region to audit the Dealers.
Customer mapping to strengthen the service support up to Tier IV cities

📌 Manager New Delhi
🏢 Midmark India
📍 New Delhi