Job Title: Customer Support Executive

Company: Transcom

Location: Jaipur, Rajasthan

Shift: Rotational

: We are looking for enthusiastic and customer-centric individuals to join our team as Customer Service Executives for our best process. The ideal candidate will be proficient in Vietnamese (B2/C1 level) and English, with a robust commitment to delivering exceptional customer support.

Key Responsibilities:
Handle customer queries related to courier tracking and delivery status through calls, chats, or emails.
Provide accurate information and resolve issues in a timely and productive manner.
Maintain high levels of customer satisfaction with a problem-solving and empathetic approach.
Adhere to quality standards and processes during customer interactions.
Manage queries in both Vietnamese and English effectively.




Work in rotational shifts and maintain flexibility for rotational weekly days off (2 days off/week).

Eligibility Criteria:
Education: Graduate / Undergraduate (both can apply)
Experience: Freshers and experienced candidates are welcome
Language Proficiency: Vietnamese (B2/C1) and English (spoken and written)
Location: PAN India (Remote)
Work Schedule:
5 days working
2 rotational offs
Rotational shifts

Key Skills:
Excellent communication in Vietnamese and English
Strong problem-solving and interpersonal skills
Customer-first attitude
Ability to work independently in a remote setup
Prior customer service experience is an added advantage

Join us and be part of a rapid-paced, customer-focused team where your communication skills and dedication can make a real impact.

📌 Vietnamese Language Expert Jaipur
🏢 Team Vertex Cosmos
📍 Jaipur