We are looking for a proactive and customer-focused Client Service Executive to manage client relationships, handle customer queries, and ensure smooth delivery of software services. The ideal candidate should have excellent communication skills, problem-solving abilities, and a robust understanding of customer service processes in the software/IT industry.

Key Responsibilities
Act as the primary point of contact for clients regarding software products and services.
Understand client requirements and coordinate with internal technical teams for timely resolution.
Respond to customer inquiries via phone, email, chat, or meetings.
Track and follow up on support tickets, complaints, and service requests.
Ensure timely communication regarding product updates, maintenance schedules, and recent features.
Maintain accurate customer records in CRM/software systems.

Required Skills & Qualifications
Strong verbal and written communication skills.
Ability to manage multiple clients and tasks efficiently.
Team player with a positive and skilled attitude.

📌 Client Service Executive Mumbai
🏢 Apical Global It Solutions
📍 Mumbai