Walk-in Drive for Customer Support Executive / Sr. Executive Inbound Operations (Voice Process)

Work Location:Shollingnallur, Chennai

Shift - US Shift

Experience - 2 to 4 Years

Designation - Senior Process Executive

Interview Date: 6th Nov,26

Interview Timings: 11:00AM - 1:100PM

Interview Venue:

Sandhya Infocity Limited Navalur
Registered Address: No.33, Rajiv Gandhi Salai, Old Mahabalipuram Road (OMR), Navalur

HR SPOC: Suryapriya

Job Overview

We are looking for an experienced Customer Support Executive to join our inbound voice operations team in Chennai. In this role, you will handle incoming calls from customers, resolve queries, provide accurate product/service information, and deliver a smooth support experience.

Key Responsibilities

Inbound Call Handling: Manage high-volume incoming customer calls efficiently while maintaining quality standards and compliance protocols.

Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints or service requests on first contact (FCR) whenever possible.

Customer Satisfaction: Deliver excellent service to maintain high CSAT and NPS scores across calls.

System Logging: Accurately update customer details, interactions, call logs, and tickets in the CRM system.





Escalation Management: Escalate complex issues or unresolved queries to appropriate internal teams or team leads for timely resolution.

Team Collaboration: Work closely with quality analysts, trainers, and team leads to continuously improve call handling performance.

Requirements & Qualifications

Experience: 2 to 4 years of proven hands-on experience in inbound voice customer support operations (International or Domestic BPO background preferred).

Communication Skills: Excellent verbal and written English communication skills with clear pronunciation and active listening abilities.

Shift Flexibility: 100% comfortable working dedicated night shifts.

Problem-Solving Skills: Robust critical thinking, ability to multitask under pressure, and quick decision-making on live calls.

Technical Aptitude: Familiarity with CRM software (e.g., Salesforce, Zendesk), call center tools, and basic computer applications.

Education: Minimum Higher Secondary (10+2) or any Graduate degree.

Work Location & Perks

Location: Chennai (In office)

Perks: Night shift allowances, performance incentives, and career progression opportunities.

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