Walkin Drive for Team Lead Role for Noida Location

Interested candidates can walk in for an interview | Freshers are not eligible

D ates: 3rd November

Ti ming: 11:00 AM - 2:00 PM

Walk-In Add ress: No. A 8 & 9, Sector 60, Noida - 2 01301

Work Locatio n: No ida

Contact Per sons: Navya/Urmika

Ple ase carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic dev ices)

Location Noida

Mode Work From Office

Shifts Adaptable/US/Rotational

Cabs
Yes, Both Sides, Chargeable , And provided within 35km (Both Sides 70km) of range one side from Residence to Working location. (No Noddle Points & No Travel reimbursement)

Role: Team Lead-Voice SHORTDESCRIPTION section. 1 of 6.

Section Title: Job Summary

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation,



and contributing insights to enhance customer experience and operational effectiveness

LONGDESCRIPTION section. 2 of 6.

Section Title: Key Responsibilities

Key Responsibilities

Manage the team performance and career development of the team
Own and create performance improvement plans
Act as escalation point and take immediate action during call spikes to ensure proper coverage
Ensures initial and ongoing training are complete and updated with latest content
Performance management of all representatives

LONGDESCRIPTION section. 3 of 6.

Section Title: Skill Requirements

Skill Requirements
Customer service/customer operations experience
• Proven ability to build, manage and foster a team oriented workplace
• Excellent written and spoken communication skills

📌 Walkin Drive Team Lead Role Noida (India)
🏢 HCLTech
📍 India