Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities:
- Handle walk-in customers
Resolve queries and complaints
Assist in account opening and transactions
Ensure compliance with KYC norms

Additional Responsibilities:
- Support branch operations
Participate in local marketing activities

Reporting Team
Reporting Designation:
Reporting Department:

Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Teller
Years of experience: 1 to 3

Key Performance Indicators: - Customer satisfaction score




Query resolution time
Compliance adherence

Required Competencies: - Customer Orientation
Communication Skills
Problem-solving
Attention to Detail

Required Knowledge: - Banking products
KYC norms
Branch operations

Required Skills: - Interpersonal skills
MS Office
CRM usage

Required abilities
Physical: NA
Other: Patience, Empathy

Work Setting Details: Branch-based, customer-facing

Specific requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other details
Pay Rate: Fixed + Incentives
Contract Types: Full time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Officer Kolkata
🏢 AU Small Finance Bank
📍 Kolkata