Roles &Responsibilities;:
Responsible to acquire recent business by driving the assigned line of business & achieve the set sales targets
Achieve the assigned revenue targets on a monthly / quarterly / annual basis
Responsible for margin management
Explore recent markets to penetrate & achieve the benchmarked conversion ratio
Responsible for smooth on-boarding of customers and conduct seamless operations
Responsible for high accuracy and setting excellent customer service standards
Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport.
Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
Maintain effective co-ordination between the customer and the branch service delivery team
Responsible to report the actual daily position to dealing room
Be a team player and ensure a cohesive working
Relationship management with the customers for a long term mutually beneficial business association
Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines




Analyzing the CRM data and refining / sharpening the approach of the team
Giving inputs to the Digital Marketing team about customer trends and preferences

Supervisory Responsibilities:
In case of a Manager / Senior Manager In addition to the responsibilities listed above, they will be responsible to lead a team
Be accountable to manage a shift in case of an Airport counter
Supervise & guide the team members on overall branch operations, accuracy and timely deliveries
Train the team on sales & operational techniques
Review the team performance on a periodic basis.
Lead and motivate the team to perform their tasks efficiently
Drive 100% regulatory and statutory compliance
Ensure the team is abreast of the regulatory and compliance changes and the team participates in the online tests and pass it.
Achieve planned sales for the Airport, B2C and B2B on a monthly / quarterly / annual basis
Achieve net revenue on an annual basis
High level of Service Quality
Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines

📌 Branch Manager Hyderabad (India)
🏢 Sotc Travel
📍 India