Job Requirements

About the Role

The Division Lead – Liability Operations (H) is a senior leadership role within the Retail Liability Operations function, responsible for overseeing end-to-end operational efficiency, process optimization, automation, governance, and compliance. The role involves managing multiple sub-units, driving strategic initiatives, ensuring regulatory adherence, and leading vendor assessments and audits. This position also plays a key role in stakeholder engagement, issue resolution, and delivering exceptional customer service while fostering a culture of operational excellence.

Key Responsibilities

Primary Responsibilities
Manage two or more operational sub-units within the Retail Liability Operations function.
Act as the primary lead for all bank-driven projects related to liability operations.
Oversee vendor management, including performance monitoring and compliance.
Serve as an individual contributor for specialized and complex processes.
Drive operational excellence across multiple applications and processes to improve productivity and consistency.
Lead strategic planning, problem-solving, and decision-making initiatives for critical areas.

Secondary Responsibilities
Liaise with Product, Compliance, other bank stakeholders,



and external partners to ensure smooth operations.
Act as the third-level escalation point for resolving issues across all stakeholders.
Conduct stakeholder and branch visits to assess and improve operational processes.
Perform peer benchmarking to evaluate and enhance operational practices and product offerings.

What We Are Looking For

Education
Graduation: Graduate in any discipline from a recognized institution.
Post-Graduation: Postgraduate in any discipline from a recognized institution.

Experience
Minimum 6 years of relevant experience in banking operations, with a focus on liability products and process management.

Skills and Attributes
Proven leadership and people management skills.
Solid understanding of operational metrics and performance reviews.
Experience in managing internal and external audits.
Expertise in driving automation and process re-engineering initiatives.
Strategic thinking and problem-solving capabilities.
Excellent communication and stakeholder management skills.
Ability to manage complex and critical operational areas independently.
Familiarity with regulatory requirements and risk management practices.

📌 Division Lead Liability Operations Thane
🏢 IDFC FIRST Bank
📍 Thane