Key Responsibilities
Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
Ensure proper planning for effective recovery through robust execution; guide and motivate the field team to reach monthly targets
Overview of day-to-day agent activities, including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e., skip tracing, foreclosures, etc.)
Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
Ensure agents regularly attend all meetings, AHMs, and training sessions as required
Highlight accounts requiring legal action and follow the process for the same
Ensure that the team adheres to SOPs related to collection,



such as timely updating of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside reviewing and presenting a synthesis of high-value accounts every week
Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Must Haves
Any graduate with 28 years of experience in leading Business, Sales, Operations, or Collections teams. DEBT COLLECTION EXPERIENCE IS NOT MANDATORY
MBA freshers are also eligible to apply.
Robust analytical skills and knowledge of the local language.
Should have a geographical understanding of the specified area.
Should have a working knowledge of MS Excel/Google Sheets
Should have high skilled ethics and integrity

📌 Area Manager Debt Collections Muzaffarpur (India)
🏢 Navi
📍 India