Key Responsibilities
Own end-to-end Data & Analytics production operations and managed services.
Manage SLA performance, 24x7 monitoring, incidents, escalations, RCA, and service recovery.
Drive demand management, backlog prioritization, capacity planning, and cost optimization.
Lead continuous improvement, automation, governance, monitoring, and technical debt reduction.
Act as a senior point of contact for clients and provide executive-level service and risk updates.
Support pre-sales activities, including solution design, estimation, staffing, proposals/SOWs, and client presentations.
Provide architecture reviews and technical guidance across Data & Analytics projects.
Lead and mentor global technical teams and coordinate with engineering, delivery, sales, and platform teams.

Required Skills
10+ years of experience in Data, Analytics, Data Engineering, or Platform Operations.




Robust experience in managed services / Day-2 operations with SLA ownership.
Hands-on knowledge of:
Azure Databricks
Microsoft Fabric
Snowflake
Azure Data Factory (ADF)
Power BI
Python & SQL
ETL/ELT
CI/CD and automation
Exposure to SAP SLT, SAP BODS, SAP BusinessObjects (BOBJ), and SAP Business Data Cloud is preferred.
Experience with incident management, RCA, data quality, operational governance, and modernization.
Solid pre-sales / solution consulting experience with proposals, estimates, SOWs, and client presentations.
Excellent client-facing and executive communication skills.
Experience leading distributed/global teams.

Preferred Certifications: Databricks, Microsoft Fabric DP-600, SnowPro Core, ITIL 4.

📌 Senior Data & Analytics Operation Lead Bengaluru (India)
🏢 KochaSoft
📍 India