Role & responsibilities
8+ years of experience in Production Support, Application Support, or L2/L3 Support for Java-based applications.
Robust proficiency in Core Java, J2EE, Spring Boot, Microservices, and REST APIs.
Experience in troubleshooting production issues, incident management, service restoration, and root cause analysis (RCA).
Hands-on experience with Linux/Unix, shell scripting, and application server management (Tomcat, WebLogic, JBoss, WebSphere).
Knowledge of SQL/PLSQL and databases such as Oracle, MySQL, PostgreSQL, or SQL Server.
Experience with monitoring and logging tools such as Splunk, ELK Stack, AppDynamics, Dynatrace, Grafana, or Prometheus.
Familiarity with cloud platforms (AWS/Azure) and DevOps tools including Jenkins, Git, Maven, and CI/CD pipelines.




Positive understanding of ITIL processes, including Incident, Problem, Change, and Release Management.
Ability to perform application health checks, log analysis, performance tuning, batch job monitoring, and production deployments.
Willingness to provide 24x7 support, participate in on-call rotations, and ensure SLA compliance with excellent communication and stakeholder management skills.
Key Skills: Java, Spring Boot, Microservices, Linux, SQL, Splunk, AWS/Azure, Jenkins, Git, Production Support, Incident Management, RCA, ITIL.

📌 Production Support Engineer+java Hyderabad
🏢 Infosys
📍 Hyderabad