Responsibilities
Own the transition plan: shadow, reverse-shadow and handover milestones for eachsystem.
Track knowledge-transfer progress and flag areas where the team is not yet ready totake over.
Act as Scrum Master for both pods, or coordinate Scrum ceremonies across them.
Manage the client relationship day to day, including status reporting, SLAs andescalations.
Manage the team: onboarding, allocation, performance and retention.
Set up L2/L3 support processes, on-call rotations and incident management.
Manage scope, risks and change requests with the client.

Must have
12+ years in IT, with 5+ years managing offshore delivery for US or European clients.
Has run at least one transition or takeover of an existing application from a client oranother vendor.
Agile/Scrum delivery (Scrum Master or equivalent certification preferred).
Experience setting up and running production support with defined SLAs.
Technical enough to understand C++, .NET and SQL Server systems and challengeengineering estimates.

Nice to have Media and entertainment clients. ITIL or incident management experience. Managing teams split across India, Europe and the US.

Skills:- Project Management, Team leadership, C++ and .NET

📌 Delivery Manager Hyderabad
🏢 Navtech
📍 Hyderabad