CRM Executive – Jewellery Showroom

Location: Coimbatore | Experience: 1–3 years preferred; Freshers with good communication skills can apply | Job Type: Full time

About the Role

We are looking for a pleasant, friendly, and customer-focused CRM Executive to build customer relationships, handle queries, and resolve difficult situations professionally.

Key Responsibilities
Handle customer enquiries, complaints, feedback, and service requests.
Maintain positive customer relationships and encourage repeat visits.
Make follow-up calls and collect customer feedback.
Maintain accurate customer records and update the CRM/database.
Follow up on enquiries, purchases, schemes, services, and special occasions.
Handle difficult customers with patience, empathy, and professionalism.
Coordinate with the sales team to resolve customer issues.




Support customer retention and satisfaction.

Requirements
Pleasant personality with a smiling and positive attitude.
Strong customer-handling and interpersonal skills.
Tamil & English – Mandatory; Malayalam – Preferred.
Basic computer, MS Office/Excel, and CRM knowledge.
Valuable listening, communication, follow-up, and problem-solving skills.
Jewellery/retail/CRM experience is an advantage.
Candidates residing within 5–10 km of the showroom are preferred.
Candidates with prior CRM experience in jewellery showrooms, retail showrooms, malls, or other customer-facing environments will be preferred.

Benefits:
Leave encashment
Provident Fund

Work Location: In person

📌 Crm Executive Jewellery Showroom Coimbatore (India)
🏢 DAR Jewellery
📍 India