Position Summary

We are seeking a smart, well-presented, and customer-focused Customer Relationship Executive to manage our reception and front office operations. The ideal candidate will be the first point of contact for students, clients, visitors, and business partners, ensuring a professional and welcoming experience while coordinating front office activities efficiently.

Key Responsibilities : Reception & Front Office Management
Welcome and assist walk-in students, clients, parents, and visitors.
Manage the reception area and maintain a qualified office setting.
Handle incoming calls, emails, WhatsApp inquiries, and direct them appropriately.
Schedule appointments and coordinate visitor meetings.
Maintain visitor records and front office documentation.

Customer Relationship Management
Build and maintain positive relationships with students and clients.
Provide accurate information about courses, recruitment programs, and company services.
Follow up with enquiries and ensure timely communication.




Handle customer complaints professionally and escalate issues when necessary.
Ensure high levels of customer satisfaction throughout the customer journey.

Administrative Support
Coordinate with counselling, admissions, accounts, trainers, and operations teams.
Maintain student records and update CRM/software.
Prepare daily enquiry and visitor reports.
Assist in admissions documentation and basic office administration.
Support branch activities, events, and seminars.

Communication
Respond professionally to phone calls, emails, and social media enquiries.
Coordinate internal communication between departments.
Maintain confidentiality of company and customer information.

Job Type: Full time

Pay: ₹10,000.00 - ₹18,000.00 per month

Ability to commute/relocate:
Pala, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:
Diploma (Preferred)

Language:
English (Required)

Work Location: In person

📌 Customer Relationship Executive For Females Pala
🏢 Elizabeth International UK
📍 Pala