We are looking for a proactive Import/Export Customer Service Executive (CS Executive) who can handle end-to-end customer coordination, documentation, and follow-ups for both Air & Sea shipments. The role requires someone who can manage daily operational tasks with accuracy and ensure smooth communication with customers, vendors, and overseas agents.
Key Responsibilities
Coordinate end-to-end customer service for Import & Export shipments (Sea & Air).
Handle LCL/FCL shipment coordination and documentation.
Daily communication with overseas agents, shipping lines, CHA, transporters, and customers.
Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB instructions, etc.
Track and update shipment status to clients.
Maintain solid follow-up and ensure timely completion of customs procedures.
Coordinate with internal teams for smooth cargo movement.
Ensure customer queries are resolved professionally and on time.
Required Skills
Knowledge of Sea & Air coordination.
Understanding of custom processes and documentation.
Good communication and email drafting skills.
Ability to manage multiple shipments and deadlines.
Robust follow-up and customer-handling capability.
Qualifications
Graduate (Any stream).
06 Months –2 years of experience in Import/Export CS.
Freshers with relevant logistics knowledge are welcome.
Work Location
Chembur East, Mumbai (Easily accessible from Kurla East)
Job Type: Full time
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Import / Export Customer Service Executive Chembur
🏢 McS Logistics International
📍 Chembur
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