We are looking for a Telecaller to promote Hamsa Rehab's rehabilitation services, generate patient leads, and provide information about our specialized care for brain injury, stroke, and spinal cord injury patients to current and prospective clients through phone communications.
Roles & ResponsibilitiesAreaSpecific DutiesPatient Lead GenerationCall potential patients/families to advise them about Hamsa Rehab's tele-rehabilitation and in-person services Inquiry HandlingAnswer incoming calls resolving queries about rehabilitation services, treatment packages, pricing, and facility details Service InformationProvide information about Hamsa Rehab's specialized services for neurological conditions, post-surgery recovery, and spine care Appointment SchedulingConvey verbal acknowledgments of appointments to the admissions team for closing; schedule patient consultations Follow-up CallsCall active or old patients to encourage continued rehabilitation treatment purchases DocumentationNotice significant details of every discussion; record patient interactions in CRM/database Script UsageReach potential clients using pre-defined scripts about rehabilitation offerings Required Skills
Excellent verbal communication in Tamil, English (bilingual proficiency preferred for Chennai market)
Ability to convince tough individuals to purchase rehabilitation offerings
Proficiency with CRM software and telephone systems
Solid documentation and data entry skills
Ability to cope with rejection while remaining calm
Multitasking ability for sales + customer service calls
Education & Experience
Minimum: High school diploma; Any Degree
Experience: 2 +year in healthcare telemarketing/customer service (entry-level position)
Work Schedule
Rotational shifts (including weekend availability for patient convenience)
Standard hours: 9:00 AM – 6:00 PM (aligning with Hamsa Rehab's operations)
Why Join Hamsa Rehab?
First-ever rehabilitation center in Chennai solely dedicated to brain injury, stroke, and spinal cord injury patients, delivering quality patient care
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund