Job Description

TICS Solutions Pvt Ltd is looking for a proactive and customer-focused Customer Success Executive to manage client relationships, coordinate service delivery, and ensure customer satisfaction across our cybersecurity, information security, and compliance consulting services.

Key Responsibilities:
Manage client relationships and act as the primary point of contact.
Coordinate with technical teams to ensure timely project delivery.
Track project progress, deliverables, client feedback, and pending activities.
Handle customer queries, follow-ups, and escalations.
Maintain client documentation, reports, and communication records.
Coordinate invoice and payment follow-ups with the accounts team.
Identify prospects for renewals, repeat business, and additional services.

Required Skills:
Excellent communication and interpersonal skills.




Solid client coordination, follow-up, and problem-solving abilities.
Proficiency in MS Office, especially Excel and Word.
Ability to manage multiple clients and tasks efficiently.
Experience in IT services, cybersecurity, or B2B client servicing is preferred.

Pay: ₹144,000.00 - ₹180,000.00 per year

Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Master's (Required)

Experience:
Customer relationship management: 1 year (Preferred)

Language:
English (Preferred)

Location:
Pune, Maharashtra (Preferred)

Work Location: In person

📌 Customer Success Executive Pune
🏢 Tics Solutions
📍 Pune