Key Responsibilities:
Oversee hospitality operations and ensure premium service standards across the organization.
Manage guest relations, client interactions, and VIP visits.
Supervise front office, reception, and hospitality staff.
Ensure skilled handling of clients, business associates, and visitors.
Develop and implement hospitality SOPs and service protocols.
Coordinate meetings, corporate events, and client engagements.
Maintain high standards of grooming, presentation, and service delivery.
Handle customer feedback and ensure timely resolution of concerns.