Contact Number - +91-XXXXXXXXXX

Key Responsibilities
Welcome and assist patients and their attendants with a courteous and skilled approach.
Attend to patient queries, requests, feedback, and complaints promptly.
Coordinate with clinical and non-clinical departments to resolve patient concerns.
Guide patients regarding hospital services, departments, procedures, and facilities.
Assist patients with registration, appointments, admissions, discharge, and other hospital processes as required.
Coordinate with doctors, nursing staff, billing, insurance, diagnostics, pharmacy, and other departments for patient-related requirements.
Monitor patient satisfaction and identify areas requiring improvement.
Conduct regular patient rounds and collect feedback regarding hospital services.
Handle patient grievances professionally and escalate critical issues to the concerned manager.




Maintain proper documentation of complaints, feedback, and resolutions.
Follow up with patients/attendants to ensure concerns have been addressed.
Support VIP patients and special cases as assigned by management.
Maintain confidentiality of patient information and comply with hospital policies.
Ensure adherence to patient rights, hospital protocols, and service standards.
Prepare daily/weekly reports related to patient feedback, complaints, and service issues.
Participate in patient experience and quality improvement initiatives.
Perform any other duties assigned by the reporting manager.

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Patient Relation Executive Banjara Hills
🏢 Care Hospitals
📍 Banjara Hills