Company: Xech Technologies Pvt. Ltd.
Location: Andheri East, Mumbai
Experience: 1–3 years, preferably with a consumer electronics or home appliances brand
Qualification: Graduate or equivalent

About the Role
We are looking for a Customer Support Executive to handle product queries, complaints and after-sales support. The candidate should understand electronics products and guide customers through basic troubleshooting.

Key Responsibilities
Respond to customer queries through calls, emails, WhatsApp and online platforms.
Explain product features, usage instructions and warranty terms clearly.
Provide basic troubleshooting for electronics and appliances.
Handle complaints, warranty claims,



returns and replacement requests according to company policy.
Coordinate with Technical, Quality, Warehouse and E-commerce teams for timely resolution.
Track open complaints, follow up with customers and maintain accurate service records.
Escalate recurring product issues and share customer feedback with the concerned teams.
Handle dissatisfied customers professionally and ensure timely updates.

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages:
Paid time off
Provident Fund

Work Location: In person

📌 Customer Support Executive Andheri
🏢 Xech Technologies
📍 Andheri