A Front Office Manager (FOM) oversees the nerve center of a hotel, managing daily reception, guest relations, and front desk operations to ensure high satisfaction and smooth administration. The core duties and responsibilities are categorized below:
Staff and Team Management
Supervision & Scheduling: Recruits, trains, schedules, and evaluates front office staff, including receptionists & night auditors etc.
Leadership & Briefings: Conducts daily shift briefings, sets performance goals, and motivates the team to maintain high service standards.
2. Guest Services and Experience
VIP & Escalated Handling: Greets high-profile/VIP guests, oversees seamless check-ins and check-outs, and steps in to resolve escalated guest complaints.
Special Requests: Manages special room assignments, upselling prospects, and loyalty program enrollments.
Operations and Administration
PMS & Systems Management: Ensures proper use of IDS software, Cloud Property Management Systems (PMS), and channel managers to track room availability and rates.
Reporting: Prepares daily, weekly, and monthly reports on occupancy rates, revenue, billing accuracy,



and customer feedback.
Inventory Control: Monitors and reorders front desk supplies, room keys, and guest collateral.
Cross-Departmental Coordination
Housekeeping & Maintenance: Communicates in real time with housekeeping to update room status (clean, dirty, inspected) and flags maintenance issues with engineering.
Sales & Reservations: Liaises with reservations and sales teams to manage group arrivals, blockings, and corporate accounts.
Security and Compliance
Policy Enforcement: Enforces hotel safety, cash handling, and legal compliance (such as local guest registration or passport/ID verification laws).
Emergency Procedures: Coordinates emergency responses and safeguards guest privacy and confidential information.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Adaptable schedule
Food provided
Health insurance
Internet reimbursement
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Execitive Mysuru
🏢 Zentora Hotel
📍 Mysuru