Job Description – Desktop Support Engineer

Position: Desktop Support Engineer
Location: Thane – Wagle Estate
Experience: 1–3 Years
Salary: ₹15,000 – ₹25,000 CTC per month (Depends on Interview Performance)
Shift: General Shift

Job Summary

We are looking for a Desktop Support Engineer with 1–3 years of experience to provide end-user IT support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The ideal candidate should have good technical knowledge of desktops, laptops, printers, and basic networking.

Key Responsibilities
Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
Diagnose and resolve hardware and software issues.
Install and configure Windows operating systems and application software.
Configure and troubleshoot printers, scanners, and other peripherals.
Perform hardware replacement and system upgrades (RAM, HDD/SSD, etc.).
Provide technical support to end users through onsite and remote assistance.
Handle user account creation, password resets, and basic system administration tasks.
Ensure timely resolution of IT support tickets as per SLA.
Maintain IT asset records and documentation.




Coordinate with vendors for hardware repairs and warranty support when required.

Required Skills
Hardware troubleshooting and maintenance.
Installation and configuration of desktops and laptops.
Printer installation, configuration, and troubleshooting.
Windows OS installation and support.
Basic networking knowledge (LAN, Wi-Fi, TCP/IP).
Valuable communication and troubleshooting skills.
Ability to work independently and within a team.

Eligibility
SSC/HSC +Diploma, Bachelor's Degree in Computer Science, Information Technology, or a related field.
1–3 years of experience in Desktop Support or IT Support.
Robust analytical and problem-solving skills.

Preferred Skills
Knowledge of Microsoft Office 365.
Experience with remote support tools.
Basic understanding of Active Directory and Outlook configuration.

Interested candidates can share their updated resume with their current CTC, expected CTC, notice period, and current location.

Contact no- +91-XXXXXXXXXX

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Desktop Engineer Wagle Estate
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