Manage client relationships and handle client queries related to US tax returns.
Coordinate with US tax preparation teams.
Collect and verify tax documents from clients.
Track tax return preparation and filing deadlines.
Ensure accurate and timely completion of tax returns.
Communicate with clients regarding missing information.
Resolve tax-related issues and escalate complex cases.
Maintain client records and documentation.
Monitor team productivity and service quality.
Ensure compliance with IRS regulations and company procedures.