NEXUS ENTERPRISEJOB DESCRIPTION – AFTER SALES SERVICE MANAGER (HVAC)

Department: Service & Operations
Designation: After Sales Service Manager
Industry: HVAC / Air Conditioning
Experience: 3–5 Years
Location: Faridabad, Haryana
Employment Type: Full time

Key Roles & Responsibilities
Manage end-to-end after-sales service operations for AC and HVAC products.
Handle customer complaints, service requests and escalations.
Coordinate with OEMs, authorised service centres and technicians.
Ensure timely resolution of installation, breakdown and warranty-related complaints.
Monitor pending service calls and ensure timely closure.
Manage and supervise field technicians and service engineers.
Coordinate with customers for service schedules and complaint updates.
Maintain service records, complaint trackers and daily MIS reports.
Monitor technician performance and service quality.
Ensure customer satisfaction and minimise repeat complaints.
Handle warranty claims, spare parts coordination and service documentation.
Coordinate with internal operations and sales teams for smooth service delivery.

Required Skills & Qualifications
Graduate in any discipline; technical qualification preferred.




3–5 years of experience in HVAC / AC service operations.
Valuable knowledge of AC installation, servicing and troubleshooting.
Strong team management and customer-handling skills.
Excellent communication and problem-solving abilities.
Proficiency in MS Excel, email and service tracking systems.
Ability to manage multiple service requests and escalations.

Key Performance Indicators (KPIs)
Timely closure of customer complaints.
Customer satisfaction and service quality.
Reduction in pending and repeat service calls.
Technician productivity and performance.
Effective OEM coordination.
Accurate service reporting and documentation.

We are looking for a responsible skilled who can independently manage after-sales service operations and ensure excellent customer satisfaction.

Company: Nexus Enterprise
Business: HVAC Solutions | AC Supply | Installation | Government & Corporate Projects

Pay: ₹15,000.00 - ₹47,000.00 per month

Benefits:
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Service Manager Faridabad
🏢 Nexus Enterprise
📍 Faridabad