Key Responsibilities:
Handle incoming calls from patients and visitors courteously and professionally.
Make outbound calls to confirm appointments, follow up on reports, or remind patients of upcoming visits.
Provide information about hospital services, doctors’ availability, consultation timings, and procedures.
Schedule, reschedule, and cancel appointments in the hospital management system.
Record and update patient details accurately in the database.
Coordinate with departments (OPD, Diagnostics, Billing, etc.) to resolve patient queries.
Collect and document patient feedback to improve service quality.
Maintain a record of daily calls, inquiries, and follow-ups for reporting purposes.
Handle patient complaints and escalate complex issues to the appropriate authority.
Ensure confidentiality of patient information as per hospital policies.

Key Skills & Competencies:
Excellent communication skills (verbal and written) in English and local language(s).
Customer service orientation and a polite, empathetic attitude.




Robust listening and problem-solving skills.
Proficiency in MS Office and hospital management or CRM software.
Ability to multi-task and handle pressure in a quick-paced environment.
Basic understanding of medical terminology (preferred).

Pay: ₹18,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Provident Fund

Application Question(s):
Do you have hospital tele calling experience ?
Languages known ?
Willing to do rotational shift ? ( Including Night shifts)
Residence Location in Chennai ?
Job Location : Chennai - Alwarpet. Will you be able to commute to this location?
Do you have any BPO voice process experience ?

Education:
Bachelor's (Preferred)

Experience:
Tele calling: 1 year (Required)

Shift availability:
Day Shift (Required)
Night Shift (Required)

Work Location: In person

📌 Tele Calling Executive Alwarpet
🏢 SRI KAUVERY MEDICAL CARE (INDIA
📍 Alwarpet