 Attend to customer service calls and inquiries in a skilled and courteous manner.

 Allocate service calls to technicians based on priority and availability, ensuring prompt

and effective service delivery.

 Utilize the company CRM system to log, track, and manage all service calls and customer

interactions.

 Prepare repair quotations for air conditioning systems using Tally software.

 Follow up with customers for confirmation and approval of repair quotations.

 Coordinate with technicians and ensure all service calls are attended to within the

stipulated time frame.

 Maintain accurate records of all service calls, quotations, and customer interactions.

 Provide regular updates and reports to the management on service call status and

resolution.

 Assist in the preparation and distribution of service-related documentation and

communications.





 Handle any customer complaints or issues, ensuring they are resolved to the customer's

satisfaction.

 Proven experience in a customer service or service coordination role, preferably in the

HVAC&R; industry.

 Proficiency in using CRM systems and Tally software.

 Previous experience in preparing quotations and handling customer approvals.

 Ability to work independently and as part of a team.

Job Type: Full time

Pay: Up to ₹300,000.00 per year

Experience:
total work: 1 year (Preferred)
Tally: 1 year (Preferred)
CRM software: 1 year (Preferred)
Customer query resolution: 1 year (Preferred)

Work Location: In person

📌 Service Coordinator Mumbai
🏢 UDG Hire Hub
📍 Mumbai