Job Responsibilities
Manage and supervise daily service centre operations.
Lead and monitor service advisors, technicians, and workshop staff.
Ensure timely vehicle servicing, repairs, and delivery.
Maintain high standards of service quality as per Triumph guidelines.
Monitor workshop productivity, technician efficiency, and service revenue.
Handle customer complaints and ensure maximum customer satisfaction.
Ensure proper job card management and service documentation.
Monitor spare parts availability and inventory management.
Achieve monthly service targets and key performance indicators (KPIs).
Conduct regular team meetings and provide technical guidance.
Ensure workshop cleanliness, safety, and discipline.
Coordinate with management and company representatives.
Eligibility & Requirements
Minimum 3–5 years of experience in the automobile industry,
preferably in a service management role.
Valuable technical knowledge of superbikes and premium motorcycles.
Robust knowledge of motorcycle servicing, maintenance, diagnostics, and troubleshooting.
Experience in handling premium motorcycle customers.
Knowledge of workshop operations, service processes, and spare parts management.
Solid leadership and team management skills.
Excellent communication and customer-handling abilities.
Target-oriented with valuable analytical and problem-solving skills.
Ability to manage workshop performance and achieve service targets.