Job Summary
Looking for candidates who have valuable command over communication in English & Hindi (Any regional language good to have). Candidate must be fluent in both Hindi and English languages. This role demands one to be patient listener and must have soothing voice and pleasant to talk to. Candidate must have ability to establish a valuable rapport with the Clients by understaning the client requirement properly.

The role demands to deal with high end clients and professionals hence it is needed that the candidate must have common sense and presence of mind to handle the sensitive matters of people.
Responsibilities and Duties
Understand the client's requirement
Log the request properly
Provide the right kind of service required
Handle the client professionally
Daily Reporting
Escalation management
Risk mitigation understanding
Rapport building with Client
Coordination with multiple stakeholders




Quick data entry into the system and managing CRM

Key Skills
Fluent in English and Hindi (Any regional language - good to have), Must have desire to talk to people, A patient listener, Fast learning curve- quick to learn and deliver, Good in coordination between multiple parties, Should be able to anticipate delays, issues and risks, Proactive and deliver quality service
Required Experience and Qualifications
4 to 12 years of experience in handling Clients
Gaduate and above
Benefits
Good working environment,
Chance to grow in career by showing quality work,
Out of the cycle promotion and increment for high performers,
Incentive for high performers,
Salary payment on the 1st of every month.

Job Type: Full-time

Pay: ₹20,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Sales And Customer Service Representative Janbazar (Kolkata)
🏢 www.vidhikarya.com
📍 Kolkata