Chief Operating Officer (COO) – E-commerce & Expansion

We are seeking an experienced and strategic COO to scale our e-commerce operations and drive business expansion. You will serve as the right hand to the Founders, overseeing day-to-day operations while executing strategies to enter current markets, optimise supply chains, and increase profitability.

Key Responsibilities
Operational Leadership: Oversee all daily operations, including supply chain, logistics, fulfilment, and customer experience to ensure seamless delivery.
Growth & Expansion: Lead the strategy for entering current markets (domestic/international) and launching new product lines or sales channels (e.g., retail, marketplaces).
E-commerce Optimisation: Continuously improve the e-commerce infrastructure, technology stack, and operational workflows to support scaling.
Financial Performance: Manage P&L; for operations, optimising unit economics, inventory turnover,



and operational costs
Team Management: Lead and mentor cross-functional heads (Logistics, Marketing, Tech) to align them with company growth goals.

The Ideal Candidate
Experience: 5+ years in operations or executive leadership within the E-commerce or D2C sector.
Scaling Track Record: Proven experience scaling a business.
Strategic & Tactical: Ability to build high-level strategy while diving deep into supply chain or technical issues when necessary.
Data-Driven: Deep understanding of e-commerce KPIs (CAC, LTV, AOV, Contribution Margin) and how to influence them.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹100,000.00 per month

Perks:
Leave encashment
Paid sick time
Paid time off

Work Location: In person

📌 Coo Chief Operating Officer Ecommerce & Business Expansion Gurugram
🏢 Vani Kabir Multiverse
📍 Gurugram