Company: Unicorn Infosolutions Pvt. Ltd.
Industry: Apple Authorised Service Provider

Unicorn Infosolutions is looking for an experienced and customer-focused Service Manager to lead service centre operations, ensure excellent customer service, and drive operational efficiency.

Key Responsibilities
Manage day-to-day service centre operations and ensure smooth workflow.
Lead and guide service engineers and service centre staff.
Ensure timely diagnosis, repair, and delivery of Apple devices, including iPhones, iPads, Macs, and Apple Watches.
Handle customer escalations and ensure a high level of customer satisfaction.
Monitor service turnaround time, productivity, and service quality.
Maintain service records, inventory, and operational reports.
Ensure compliance with company processes and service standards.

Requirements




Prior experience in service centre management, preferably in consumer electronics or mobile repair.
Solid team management, problem-solving, and customer-handling skills.
Positive communication and organisational abilities.
Knowledge of Apple products and repair processes will be an added advantage.

Join Unicorn Infosolutions and be part of a team committed to delivering an exceptional Apple service experience!

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Perks:
Cell phone reimbursement
Flexible schedule
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Service Manager Raebareli (India)
🏢 Unicorn Infosolutions Pvt.Ltd
📍 India