We are hiring experienced customer support professionals for a specialised financial services process in Gurugram. The role involves handling complex taxation-related customer queries through chat and voice support while ensuring accurate information, compliance, and a high level of customer satisfaction.

Key Responsibilities
Handle complex customer queries related to taxation, tax deductions, and financial statements.
Provide accurate information and appropriate guidance through chat (80%) and voice support (20%).
Understand customer concerns and deliver effective resolutions within defined timelines.
Maintain accuracy and professionalism while handling financial and tax-related queries.
Ensure compliance with process guidelines and quality standards.
Maintain high customer satisfaction (CSAT) through effective communication and problem-solving.
Escalate complex or unresolved queries to the appropriate team when required.

Key Requirements




Minimum 6 months of experience in the taxation domain or handling tax-related customer queries.
Advanced C1-level English communication skills (written and verbal).
Solid understanding of taxation-related queries and financial statements.
Excellent analytical, problem-solving, and customer-handling skills.
Ability to manage complex queries with accuracy and professionalism.

Pay: ₹32,000.00 - ₹35,000.00 per month

Advantages:
Commuter assistance
Paid time off

Ability to commute/relocate:
Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Bachelor's (Preferred)

Experience:
handling tax related customer queries: 1 year (Preferred)

Shift availability:
Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)

Work Location: In person

📌 Customer Support Executive Specialised Queue Gurugram
🏢 visionhire
📍 Gurugram