07 Nov
|
ks career partner
|
Malad
07 Nov
ks career partner
Malad
Customer Service Executive
Location: Malad West, Mumbai (Work from Office)
Experience: 1+ Years
Job Responsibilities:
Handle customer queries via WhatsApp, email, Instagram, calls, and marketplaces.
Manage order tracking, delays, cancellations, returns, exchanges, and refunds.
Coordinate with warehouse and courier partners for delivery issues.
Assist customers with sizing, product details, and order placement.
Maintain customer records and ensure timely resolution of complaints.
Requirements:
2+ years of experience in customer support, preferably in fashion/e-commerce/D2C.
Positive Hindi and English communication skills, especially written English.
Knowledge of Shopify, Amazon Seller Central, and Excel is a plus.
Robust coordination, problem-solving, and customer-handling skills.
Pay: ₹15,000.00 - ₹20,000.00 per month
Experience:
Customer support: 1 year (Required)
Work Location: In person
📌 Customer Service Executive Malad
🏢 ks career partner
📍 Malad