Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.
Fluent English communication
Basic Computer knowledge
Valuable telephone etiquette
Critical thinking and problem solving.
Worked/working with BPO Industry- International process would be an added advantage
Competencies
Customer service Orientation
Team Working
Flexibility
Self-Awareness and Confidence
Achievement
Communication
Positive Aptitude
Benefits:
Meal & Beverage facility
Cab facility for Night Shift
Lucrative Incentive (performance basis)