Job Description: Ticketing Executive

Location: Calicut (Kozhikode), Kerala
Designation: Ticketing Executive
Experience: 6 months to 1 year
Employment Type: Full-time

About the Role

We are looking for a dedicated and detail-oriented Ticketing Executive to join our travel team in Calicut. The ideal candidate will have hands-on knowledge of airline ticketing and reservations, and will be responsible for delivering accurate, timely, and customer-friendly ticketing services.

Key Responsibilities
Book, issue, reissue, and revalidate domestic and international air tickets
Search and recommend the best fares and routes based on customer requirements
Handle ticket cancellations, refunds, date changes, and name corrections as per airline rules
Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticketing
Apply fare rules, tax breakups, and airline policies correctly
Coordinate with airlines and consolidators for bookings, group requests, and issue resolution
Prepare accurate quotations, itineraries, and invoices for customers
Maintain proper records of bookings, payments, and refunds
Provide transparent information on baggage, visa, and travel requirements
Respond promptly to customer inquiries by phone, email,



and in person
Ensure compliance with IATA regulations and company procedures

Requirements

Education and Qualification
IATA certification (IATA/UFTAA Foundation or Travel and Tourism Consultant course)

Experience
6 months to 1 year of experience in airline ticketing or a travel agency

Skills and Knowledge
Clear and practical knowledge of ticketing procedures, fare construction, and reservation systems
Working knowledge of GDS (Amadeus, Galileo, or Sabre)
Understanding of airline codes, airport codes, and fare rules
Good communication skills in English and Malayalam (Hindi is an added advantage)
Basic computer skills (MS Office, email)
Solid attention to detail and accuracy
Good customer service and problem-solving abilities
Ability to work under pressure and meet deadlines

What We Offer
Opportunity to grow within the travel industry
Supportive team and professional work environment
Exposure to domestic and international ticketing operations

Pay: ₹8,000.00 - ₹15,000.00 per month

Perks:
Cell phone reimbursement
Paid sick time
Paid time off

Work Location: In person

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