Key Responsibilities
Welcome and assist customers in a friendly and professional manner.
Guide guests regarding movie schedules, ticket bookings, seat availability, and cinema facilities.
Handle customer enquiries, feedback, and complaints promptly, escalating issues to the Duty Officer when required.
Assist at the Box Office, Food & Beverage counters, and auditorium operations as assigned.
Ensure auditoriums, lobby, waiting areas, and customer touchpoints are clean and presentable.
Verify tickets and assist customers during entry and exit.
Promote F&B; combos, loyalty programs, gift vouchers, and ongoing promotional offers.
Ensure compliance with company SOPs, grooming standards, and customer service guidelines.
Coordinate with Housekeeping, Maintenance, Security, and other departments to ensure smooth operations.
Support emergency evacuation and safety procedures whenever required.
Perform any other operational duties assigned by the Duty Officer or Cinema Manager.

Qualification
Minimum 12th Pass (Higher Secondary).




Diploma or Graduate candidates may also apply.

Experience
Freshers are welcome.
Experience in Multiplex, QSR, Retail, Hospitality, Aviation, Customer Service, or Front Office will be an added advantage.

Skills Required
Good communication skills in Malayalam and basic English.
Pleasant personality with a customer-focused attitude.
Good interpersonal and problem-solving skills.
Ability to work in rotational shifts, weekends, and public holidays.
Basic computer knowledge.

Preferred Candidate Profile
Positive attitude and willingness to learn.
Team player with valuable grooming and presentation.
Ability to work in a rapid-paced customer service workplace.

Employment Type: Full-time
Location: Angamaly, Kariyad, Thalayolaparambu, Kollam, Karunagapally

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Customer Care Executive Kozhikode (India)
🏢 Careers26Kerala
📍 India