Role Overview:

Actively engage with different Brands and try to align them with our service excellence index, KPIs, delivery standards, policies etc. and ensure a seamless and enduring relationship with them. Come up with a coordinated operating model to give a wow customer experience.

Key Responsibilities:
Monitor brand performance and maintain quality of interaction with the brands.
Monitor SEI and focus on strategically driving brand service governance
Understand users and their interaction with brand across platforms and leverage these interactions in driving business and enhance customer experience
Regularly interact with the brand on the current performance and overall improvements for DI, FS, EW & NPS
Rollout of service matrix,



DOA policy & svc details on every recent brand launch
Update of service matrix for the existing brands every quarter
Assist SO Brand SPOC for all service-related issues & seasonal planning.
Plan calendarize meetings with the brands before/after season
Align API discussion with brands & IRL IT team

Desired Qualification & Experience:
Post-Graduation will be preferred
Experience in CDIT industry is required.
10+ years of experience in the Service Industry preferably from Consumer Durables/ E-commerce/ Retail

📌 Senior Manager Oem Relations Mumbai
🏢 Croma
📍 Mumbai