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To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure productive service delivery and customer experience.
Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)




Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
Ensure accurate account opening/KYC with CKYC uploads and documentation quality
Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
Prepare for audits/inspections; maintain records and resolve observations on time
Cross‑sell insurance/investments and activate digital banking for all current customers
Train frontline on process updates and compliance requirements
Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

📌 Branch Operations Manager Kochi
🏢 CSB Bank
📍 Kochi