Plan, write and maintain installation, implementation, administration and user guides, release notes and online help for enterprise software products
Work with developers, QA, product and support to gather accurate technical details and keep documentation aligned with each release
Own documentation standards: style guide, templates, terminology, and single-sourcing across products
Manage authoring and publishing workflows (Flare or MkDocs, Git, automated HTML/PDF builds), and migrate legacy Word, PDF and Flare content to up-to-date formats
Use AI tools to draft, edit, convert and audit content, and structure content for AI search and chatbots. Always verify output for accuracy and confidentiality
Mentor junior writers, run review cycles and improve documentation using customer and support feedback

Requirements
Writing: 6+ years of clear, task-based technical writing, information architecture and style-guide discipline
Authoring tools:



MadCap Flare, MkDocs/Markdown, Confluence, plus Word and PDF publishing; Snagit and draw.io for visuals
Docs-as-code: Git (Bitbucket/GitHub), CI/CD builds, basic HTML/CSS, YAML (Optional)
AI knowledge: AI-assisted writing and conversion, tools such as Claude, Copilot and ChatGPT, and AI-ready content (modular topics, metadata, RAG)
Technical and domain: databases, installation and configuration, REST APIs; financial or enterprise software experience is a plus
Collaboration: SME interviewing, Agile release planning, stakeholder management

Equality Statement: Smartstream is an equal prospects employer. We are committed to promoting equality of prospect and following practices which are free from unfair and unlawful discrimination.

📌 Smsenior Technical Writer Mumbai
🏢 SmartStream
📍 Mumbai