Department: Front Office | Reports to: Front Office Manager | Grade: L3 | Type: Full time, rotational shifts

Job Purpose: To supervise daily front desk, bell desk and concierge operations and ensure service standards on every shift.

Key Responsibilities
Prepare shift duty rosters and brief the team on arrivals, VIPs and events.
Monitor check-in/check-out flow, room allocation and room-status accuracy.
Handle escalated guest complaints and service recovery.
Train and coach front desk and bell desk associates on SOPs.
Check cash handling, shift reports and handover logs.
Coordinate with Housekeeping, Reservations and Engineering for readiness.
Ensure grooming, discipline and attendance of the team.

Qualification & Experience: Diploma/Degree in Hotel Management; 3–4 years in front office, 1 year in a lead role.

Key Skills: Leadership, guest handling, PMS, rostering, conflict resolution.

Performance Measures: Team performance, guest complaints resolved, SOP compliance, shift report accuracy.

Pay: ₹10,000.00 - ₹29,000.00 per month

Work Location: Hybrid remote in Darjeeling District, West Bengal

📌 Front Office Executive Darjeeling (India)
🏢 Central Hotels
📍 India