Position : Customer Experience Agent, Global Emails

Department : Customer Experience

Location : Bangalore.
Fresh Graduates and Career Come-backs are eligible to apply
Excellent written and spoken English
Experience is Sales is positive to have.
Good to have some experience handling UK & US customers
This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Working Hours - 9 hours shift with 1 hour break

Morning Shift - 08:00 AM to 05:00 PM

Day Shift - 11:00 AM to 08:00 PM

Night Shift - 08:00 PM to 05:00 AM

Working days - 5 days a week of the 7 days in the week

Offered CTC - Rs.3.71 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)

Responsibilities
First point of contact for our professionals & customers
Be a product expert, assisting recent and existing professionals with any queries that they may have
Responding to emails from our professionals and resolving their queries promptly.
Replying to emails using the Zendesk ticketing system
Ability to handle unresolved questions from customers




To ensure satisfactory resolution of various issues
Ensuring high service delivery & customer satisfaction levels
Strong in spoken & written English, with a clear and confident communication style
Problem-solving skills
Good knowledge about using a laptop/computer with above-average typing skills.
Exceptional attention to detail
Experience in an International process
Experience in handling both calls and emails
Driven & motivated with a great work ethic
An eagerness to learn and progress within the company
Self-starter

Perks and Perks
Healthcare Insurance
33+ paid days off per year
Individual Learning Budget
Corporate Gym Pass
Monthly office lunch
Fully stocked snack corner
Quarterly Team Socials
Two way cab facility (for Night Shifts)
Document(s) To Carry - Résumé

Pay: ₹370,000.00 - ₹371,000.00 per year

Benefits:
Commuter assistance
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Agent, Global Emails Bengaluru (India)
🏢 Shinewell
📍 India