Role & responsibilities
Working in Customs related areas like (CFS/ICD/Airport/ Bonded Warehouse
Filing of Monthly reports by 5th of every month Form A & Form B and download the details from WMS
Issuance of Space Certificate of clearing the shipment and issuance Re-Warehousing Certificate on arrival
Daily follow-ups with CHA for Shipments Status and Airport Clearance Update
Coordinate with forwarder and liner or related parties for clearing.
Follow up with customers/CHA for payment like DO payment, Container Bond for Factory De-stuffing, Shipping line charges with
Sharing the daily DSR on time with Current shipment Status
Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
Managed all complex complaints, issues and problems to maintain customer satisfaction.




Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
Arranging Dispatch plan and Transportation plan
Built and maintained excellent team relationships by helping colleagues during complex or difficult customer communications.
Planned own workload to meet deadlines and changing priorities.

End to End follow-ups from Port to Customs Bonded and Customs Bonded to Customer MooWR facility vice versa

Preferred candidate profile

Working in Customs related areas like (CFS/ICD/Airport/ Bonded Warehouse

Should have knowledge of Excel and other operational functions on system

📌 Customs Compliance Officer Ahmedabad (India)
🏢 Dhl Supply Chain
📍 India