Job Purpose

To ensure excellent patient and customer service by welcoming visitors, addressing queries, coordinating appointments, and providing a smooth and comfortable experience for patients and their attendants at SIMS Hello Doctor.

Key Responsibilities
Welcome patients and visitors professionally and provide appropriate assistance.
Handle patient enquiries, appointment bookings, and service-related queries.
Coordinate with doctors, nurses, physiotherapists, and other healthcare staff.
Guide patients regarding available services, consultation procedures, and billing processes.
Manage patient feedback, complaints, and service requests professionally.
Maintain patient records, appointment details, and daily service reports.
Coordinate with the call centre and operations team for patient follow-ups.
Ensure patient confidentiality and maintain skilled standards.
Support daily centre operations and ensure patient satisfaction.
Escalate unresolved patient concerns to the concerned manager.

Qualification
Any degree; preferably a degree in Hospitality, Healthcare Management, or a related field.

Experience




1–3 years of experience in guest relations, front office, customer service, or hospital operations.
Freshers with good communication skills may also be considered.

Required Skills
Good communication skills in English and Tamil.
Pleasant personality and patient-handling skills.
Basic computer knowledge and MS Office skills.
Problem-solving and interpersonal skills.
Ability to work in shifts, if required.

Key Performance Indicators (KPIs)
Patient satisfaction and feedback scores.
Appointment coordination and response time.
Complaint resolution and follow-up.
Accuracy of records and daily reports.
Professionalism and service quality.

Preferred Candidate

A customer-focused candidate with a positive attitude, positive communication skills, and the ability to handle patients and visitors with care and professionalism.

Pay: ₹15,000.00 - ₹32,000.00 per month

Advantages:
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 Guest Relation Executive Ekkatuthangal
🏢 Sims
📍 Ekkatuthangal