07 Nov
|
Acme Services Private
|
Mumbai
07 Nov
Acme Services Private
Mumbai
Job Description:
Administer users, agents, teams, roles, permissions, ticket types, forms and notifications.
Configure incident, request, problem and change workflows, including assignment, approvals, service levels and escalations, with process owners.
Improve the service catalogue, self-service portal, knowledge base and automated request fulfilment.
Maintain asset and configuration data quality; configure and troubleshoot integrations and data imports.
Develop reports and dashboards for service levels, ticket trends, backlogs and service quality.
Resolve platform issues with support teams and vendors; test and coordinate controlled releases and configuration changes.
Maintain documentation, train agents and translate stakeholder requirements into practical platform improvements.
📌 Halo Itsm Administrator Mumbai
🏢 Acme Services Private
📍 Mumbai