Providing exceptional customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This role ensures a smooth and productive front office operation, delivering a personalized experience in line with the boutique hotel's unique atmosphere.

Key Responsibilities

Guest Services
Greet and welcome guests warmly upon arrival.
Assist with the check-in and check-out process, ensuring accuracy and efficiency.
Provide information about the hotel, local attractions, dining options, and transportation.
Address guest complaints or concerns promptly and professionally, escalating to management as needed.

Reservations and Communication
Manage room bookings, cancellations, and amendments in the hotel reservation system.
Maintain explicit communication with housekeeping and maintenance teams regarding room status.

Administrative Tasks
Ensure correct billing & payment collection.
Reconcile daily financial transactions and prepare shift reports.
Follow grooming & Service standards.
Maintain an organized and clean front desk area.

Other Duties
Support other departments when required,



ensuring a seamless guest experience.
Adhere to hotel policies, procedures, and safety guidelines.
Assist in promoting hotel services and upselling amenities.

Skills and Qualifications
Education : High school diploma or equivalent; degree in hospitality management is a plus.
Experience : Prior experience in front office, reception, or customer service roles preferred.
Skills :
Solid interpersonal and communication skills. :
Proficiency in hotel reservation software and MS Office.
Problem-solving and conflict-resolution abilities.
Attention to detail and ability to multitask under pressure.
Language : Proficiency in English, Kannada & Hindi; additional languages are a bonus.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits :
Food provided

Ability to commute/relocate:
Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Experience :
total work: 1 year (preferred)
Front office in Hotel: 1 year (preferred)

Work Location: In person

📌 Front Office Assistant Bengaluru (India)
🏢 VISTHARA HOTEL
📍 India